Medical Record Review Department
Role: Real Time Adherence,
Monitoring, Data Management
Acting as a conduit
between resource planning and the operation to ensure sales are maximized
through great customer service and team KPIs are achieved.
intra-day issues of the forecasting, scheduling and MI by providing feedback
and solutions to influence business change and success.
the delivery and embedment of key business changes within the department.
collaboratively with peers across the business to ensure a consistent approach
and to be recognized as operating at a manager’s level and an expert in Contact
of intraday profile is timely and appropriate recommendations to forecasting
and scheduling is provided
to achieve desired service levels
Attend weekly and
daily staffing review meetings with management detailing previous and current
week’s performance and forecasted performance of remainder of current week and
next week, while also identifying risks
maintenance of skills groups
levels or modify call routing to increase service levels
intraday schedule changes
identified risks to management
identify potential issues before they occur and make the necessary
recommendations to improve resources e.g. shift patterns, optimization,
challenge adherence schedules with Managers
Manager for functional purpose.
Professional Networks (If any).
Positive, pro-active and enthusiastic,
People Orientation, High on Integrity, Cool Temperament, Inter-personal skills,
Administration and Management, Relationship Building, Judgment and Decision
Making, Analysis and Problem Solving, Effective Communication (Oral and
Written), Presentation, Customer-focused, Organizational skills and Self
The ideal candidate
will be a person who has a convincing personality, has a sense of urgency, is
proactive and result orientated. Depicts ownership. Demonstrate skills in
various HR functional areas (especially employee relations, coaching and change
management) with the ability to work at all levels of the HR stack (strategic, operational and tactical).
The Job Profile indicates that incumbent
must demonstrate credibility and integrity in communications to ensure
information flows both upward and downward. Also, demonstrates clear business
acumen and an ability to drive for results and get things done. Individual with
high energy level, high level of initiatives, consistent and high performer in
a similar role, good communicator, and team player can be the best candidate
for the role.
Experience: 3 Yrs, of experience as WFM & RTM analyst in US
excellent VBA knowledge
Office Knowledge (automation in MS Word/PowerPoint/Outlook)
Working Hours: 5 days week (Must be open to stretched working