Job Title

Team Leader (Medical Coding) (U9B-78E-H6B)

Annual CTC

₹ 500000


Ahmedabad, Gujarat

Job Description


Position: Team Leader


Function/SBU: Medical Record Review Department

Role: Real Time Adherence, Monitoring, Data Management


Roles and Responsibilities:


·         Acting as a conduit between resource planning and the operation to ensure sales are maximized through great customer service and team KPIs are achieved.


·         Highlighting any intra-day issues of the forecasting, scheduling and MI by providing feedback and solutions to influence business change and success.


·         Responsible for the delivery and embedment of key business changes within the department.


·         Working collaboratively with peers across the business to ensure a consistent approach and to be recognized as operating at a manager’s level and an expert in Contact Centre and




·         Ensuring analysis of intraday profile is timely and appropriate recommendations to forecasting and scheduling is provided


·         Balance resources to achieve desired service levels


·         Attend weekly and daily staffing review meetings with management detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks


·         Management and maintenance of skills groups

·         Increase staffing levels or modify call routing to increase service levels

·         Administration of intraday schedule changes

·         Communicate identified risks to management


·         Analyze and identify potential issues before they occur and make the necessary recommendations to improve resources e.g. shift patterns, optimization, reducing shrinkage


·         Negotiate and challenge adherence schedules with Managers


Work Relations:



·         Reporting to Manager for functional purpose.



·         Interface with Professional Networks (If any).



·         Graduate (Computer/Statistics Preferred).



Positive, pro-active and enthusiastic, People Orientation, High on Integrity, Cool Temperament, Inter-personal skills, Administration and Management, Relationship Building, Judgment and Decision Making, Analysis and Problem Solving, Effective Communication (Oral and Written), Presentation, Customer-focused, Organizational skills and Self Motivated.


The ideal candidate will be a person who has a convincing personality, has a sense of urgency, is proactive and result orientated. Depicts ownership. Demonstrate skills in various HR functional areas (especially employee relations, coaching and change management) with the ability to work at all levels of the HR stack (strategic, operational and tactical).


The Job Profile indicates that incumbent must demonstrate credibility and integrity in communications to ensure information flows both upward and downward. Also, demonstrates clear business acumen and an ability to drive for results and get things done. Individual with high energy level, high level of initiatives, consistent and high performer in a similar role, good communicator, and team player can be the best candidate for the role.


Experience: 3 Yrs, of experience as WFM & RTM analyst in US healthcare

Key Skills:


·         Excellent communication

·         Advance Excel Knowledge

·         SQL/Any Database Knowledge

·         Must have excellent VBA knowledge

·         Advanced MS Office Knowledge (automation in MS Word/PowerPoint/Outlook)


Working Hours: 5 days week (Must be open to stretched working hours)


Current job openings