Job Title

L2-Product Support Specialist (832-28D-HV7)

Salary

Location

Bangalore

Job Description

Location: Bangalore

 

Job Description:

 

·         Develop expertise on in-house applications.

·         Responsible to drive all technical and functional issues towards closure

·         L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

·         Creation of ticket and tracking through lifecycle

·         Package install, upgrades in different environments

·         Co-ordinate with L3 support for application bug/ enhancement requirement.

·         Deployment of patches in multiple environments and tracking the same.

·         Support L3 team during implementation.

 

Required Skills:

 

·         Minimum 03 yrs experience in L2 Application Support

·         ITIL foundation certification

·         Good oral and written communication skills

 

Technical Skills (min 02 from the below list):

 

·         ASP.net, C#, VB Script, Java Script

·         SQL server

·         CMS tool

·         IIS

 

Application/Domain:

 

·         Ecommerce

·         LIMS

·         MS Axapta

·         MS-CRM

 

NOTE:

 

This work involves rotational shifts supporting internal customers (within the organization). Providing support only to ‘internal customers’ is the USP.

Male Candidates preferred