Job Title

L2-Product Support Specialist (832-28D-HV7)




Job Description

Location: Bangalore


Job Description:


·         Develop expertise on in-house applications.

·         Responsible to drive all technical and functional issues towards closure

·         L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

·         Creation of ticket and tracking through lifecycle

·         Package install, upgrades in different environments

·         Co-ordinate with L3 support for application bug/ enhancement requirement.

·         Deployment of patches in multiple environments and tracking the same.

·         Support L3 team during implementation.


Required Skills:


·         Minimum 03 yrs experience in L2 Application Support

·         ITIL foundation certification

·         Good oral and written communication skills


Technical Skills (min 02 from the below list):


·, C#, VB Script, Java Script

·         SQL server

·         CMS tool

·         IIS




·         Ecommerce

·         LIMS

·         MS Axapta

·         MS-CRM




This work involves rotational shifts supporting internal customers (within the organization). Providing support only to ‘internal customers’ is the USP.

Male Candidates preferred