Job Title

Technical Support Associate (4VF-EBM-SAT)

Annual CTC

₹ 300000

Location

Jaipur, Rajasthan

Job Description

Profile- Technical Support Associate

Job Description-

We are hiring for a Technical Support Associate with at least 1 year of experience.

Roles and Responsibilities:-

Provide Technical assistance to the customers by performing the following duties:

·         Responsible for taking control of and resolving Complex Technical and Escalated customer issues. 

·           Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary.

·         Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.

·         Perform Activation/Deactivation & handle other technical Issues using Software & other Application tool.

·         Identify and provide inputs on unique (or) recurring customer problems.

 

 

Skills and Qualifications:

·         Any Graduate or Post Graduate (IT preferred)

·         Should have at least  1 year of experience.

·         Able to work independently and efficiently to meet deadlines. 

·         Able to promptly answer & support related Phone calls, Chat & Emails.

·         Self Motivated, Detail-oriented and organized.

·         Experience with Hardware and Software issues.

 

 

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